Effective IT Service Management To ITIL and Beyond!

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Computers - Programming
Effective IT Service Management To ITIL...

Effective IT Service Management To ITIL and Beyond!

Name: Effective IT Service Management To ITIL and Beyond!
ISBN: 9783540731979

Rob Addy

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This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

Categorias:

Computers - Programming

Ano:

2007

Editora:

Springer

Idioma:

english

Páginas:

364

ISBN 10:

3540731970